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Terms & Conditions

Website terms and SMS text messaging terms for PrimeCare Network.

Last updated: November 6, 2026

These Terms & Conditions (“Terms”) govern your use of the PrimeCare Network website (“Site”) and related services operated by PrimeCare Network (“PrimeCare,” “we,” “our,” or “us”), including SMS/text messaging. By accessing the Site or opting in to receive text messages from PrimeCare, you agree to these Terms.

Please also review our Privacy Policy, which explains how we collect, use, and protect personal information.

1. About PrimeCare Network

PrimeCare Network provides personal injury provider network access and care coordination support, including help with appointments, imaging, specialist referrals, records, and related administrative communications for patients, law firms, and providers. We do not provide medical treatment, legal advice, or legal representation.

2. Acceptance of Terms

By using this Site, submitting a form, requesting services, or consenting to receive SMS messages from PrimeCare, you confirm that you have read, understood, and agree to these Terms. If you do not agree, do not use the Site or opt in to SMS communications.

3. SMS Terms of Service

If you consent to receive SMS from PrimeCare Network, you agree to receive informational and customer-care text messages related to our services. Message types may include:

  • Appointment reminders and scheduling updates
  • Care coordination and referral status updates
  • Provider network and case-support communications
  • Responses to inquiries submitted through our website, phone, or other channels
  • Service-related notices and follow-up messages

Messaging frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can cancel SMS messages at any time by replying STOP. After you send STOP, we will confirm your opt-out and you will no longer receive SMS messages from that program. You can reply START to opt back in.

For SMS assistance, reply HELP or contact us at (832) 786-2681 or info@primecarentwk.com.

Visit our Privacy Policy and these Terms & Conditions for more information. Consent to receive SMS is not a condition of purchasing any goods or services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for their marketing purposes. Mobile numbers and SMS consent information collected for PrimeCare messaging are used to deliver the communications you requested and to manage opt-out preferences.

4. How SMS Consent Is Obtained

You may opt in to SMS communications by:

  • Checking the SMS opt-in box on our website contact or inquiry forms
  • Providing verbal or written consent during a call or in-person interaction
  • Replying to an invitation or confirmation message when applicable

We only send SMS messages to individuals who have provided the applicable consent for the relevant message type.

5. Website Use

You agree to use the Site only for lawful purposes and in a manner that does not disrupt the Site, our systems, or other users. You may not attempt to gain unauthorized access to any portion of the Site, misuse forms, scrape content in a manner that burdens our systems, or use the Site to transmit harmful or unlawful content.

6. No Medical or Legal Advice

Content on this Site is for general informational purposes only. It is not medical advice, legal advice, or a substitute for professional judgment. Treatment decisions remain with licensed healthcare providers. Legal strategy and case decisions remain with the attorney and client.

7. Provider and Partner Information

Provider listings, specialty descriptions, and related directory information are provided for convenience and may change. Inclusion in the network does not guarantee availability, outcomes, or suitability for any particular case. Independent providers remain responsible for their own clinical services and compliance obligations.

8. Intellectual Property

The Site and its content, branding, logos, and materials are owned by PrimeCare or its licensors and are protected by applicable intellectual property laws. You may view and use the Site for personal or internal business purposes related to evaluating or using PrimeCare services. You may not copy, modify, distribute, or exploit Site content for commercial use without our prior written consent.

9. Third-Party Links

The Site may contain links to third-party websites or resources. We are not responsible for the content, policies, or practices of third parties. Accessing third-party sites is at your own risk.

10. Disclaimer of Warranties

The Site and related communications are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, PrimeCare disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

11. Limitation of Liability

To the fullest extent permitted by law, PrimeCare and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Site, SMS communications, or reliance on Site content.

12. Indemnification

You agree to indemnify and hold harmless PrimeCare from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, your violation of these Terms, or your violation of applicable law.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Site or opting in to SMS, you acknowledge that policy.

14. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site or continued SMS participation after changes become effective constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms & Conditions or SMS messaging, contact us:

Contact PrimeCare Privacy Policy