Legal
Privacy Policy
How PrimeCare Network collects, uses, and protects your information.
Last updated: August 11, 2026
PrimeCare Network (“PrimeCare,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website, provider directory, care coordination services, and related communications.
1. Information We Collect
- Personal information you provide, such as name, email address, phone number, role (provider, attorney, patient, or other), and any message or case details you submit through our forms.
- Care and case-related information shared with us to coordinate treatment, referrals, appointments, records, or financing support, which may include patient or caregiver details when necessary to provide services.
- Usage information about how you use our website and services, including pages visited and interactions with forms or tools.
- Technical information such as IP address, browser type, device identifiers, and similar diagnostic data.
- SMS-related information if you opt in to receive text messages, including your mobile number and related opt-in / opt-out preferences.
2. How We Use Your Information
- To provide and improve our provider network and care coordination services.
- To respond to inquiries, partner requests, appointment requests, and support needs.
- To communicate about your account, referrals, updates, or service-related notices.
- To send SMS messages when you have opted in, including service updates and related communications.
- To maintain website security, analyze performance, and improve user experience.
- To comply with legal, regulatory, and contractual obligations.
3. Information Sharing
We do not sell your personal information. We may share limited information with:
- Service providers who help us operate our website, communications, hosting, or business systems.
- Providers, attorneys, or care partners when needed to fulfill a requested referral or care coordination service.
- Legal authorities or other parties when required by law or to protect rights and safety.
4. SMS Communications
If you opt in to SMS, message frequency may vary. Message and data rates may apply. You can reply STOP to opt out or HELP for assistance. For SMS help, you may also contact (832) 786-2681. Opting out of SMS does not affect other communications you may receive through other channels.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support basic site functionality, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also update communication preferences or withdraw SMS consent as described above. To make a privacy request, contact us using the details below.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
- Email: info@primecarentwk.com
- Phone: (888) 474-8473
- Houston: 2020 Southwest Fwy, Suite 326, Houston, TX 77098
- Bellevue: 10900 NE 4th Street, Suite 2300, Bellevue, WA 98004