PILLAR 02
Care Coordination
One point of contact for the moving parts of personal injury care.
PrimeCare helps coordinate appointments, providers, diagnostics, procedures, records, cost estimates, reductions, and treatment-related communications through one centralized process.
From the first referral through completion of care, our coordination team helps patients, providers, and law firms stay connected and informed.
One point of contact
We help keep the treatment journey connected.
Personal injury care can quickly involve multiple providers, facilities, appointments, tests, procedures, and follow-ups.
Without centralized coordination, important details can get lost between offices.
PrimeCare serves as the administrative connection between the patient, participating providers, and law firm—helping everyone understand what has happened, what is pending, and what comes next.
One team. One coordination process. Better visibility.
What we coordinate
The details that keep care moving.
From scheduling and status tracking to records, estimates, and reductions, PrimeCare helps organize the administrative work around personal injury treatment.
Appointments
We help coordinate:
Patient Appointment Notifications
Patients can receive:
This helps patients stay informed and reduces avoidable missed appointments.
Appointment Status
PrimeCare helps track the administrative status of appointments, including:
When something changes, the appropriate parties can be updated without having to chase multiple offices for information.
Provider Coordination
When a treating provider recommends imaging, a specialist, therapy, a procedure, or another service, PrimeCare can help identify available network resources and coordinate the administrative handoff.
The treating provider remains responsible for medical recommendations and clinical decision-making.
Medical Records
PrimeCare can help:
- Request medical records
- Follow up on outstanding requests
- Track record-request status
- Coordinate delivery to authorized parties
- Identify records that are still pending
Cost Estimates
When a cost estimate is needed, PrimeCare can coordinate the request with the appropriate provider or facility and help track it through completion.
Reductions
PrimeCare can coordinate reduction requests and related communications between the appropriate parties when applicable.
Status Updates
PrimeCare helps provide clearer visibility into significant coordination activity, including:
Need help coordinating a client’s care?
Start Care CoordinationOne place for the moving parts
Less searching. Less back-and-forth. Fewer lost handoffs.
Instead of calling different offices for every part of the treatment journey, PrimeCare gives patients, providers, and law firms a centralized coordination resource.
One coordination team helping keep it organized.
Who care coordination serves
Different needs. One connected process.
PrimeCare sits between the moving parts of personal injury care so patients, law firms, and providers do not have to manage every handoff separately.
Each party has different responsibilities, but they all benefit from clearer communication, better follow-through, and a central point of contact.
For patients
More guidance. Fewer unanswered questions.
After an injury, patients may be dealing with pain, work disruption, transportation challenges, family responsibilities, and an unfamiliar treatment process—all while trying to keep track of multiple providers and appointments.
PrimeCare helps make that process easier to navigate.
Our coordination team helps patients stay informed about where they are in the scheduling process, when appointments are coming up, and what administrative step is happening next.
Patients may receive support with:
- Scheduling initial and follow-up appointments
- Coordinating specialist visits
- Coordinating imaging, testing, therapy, and procedures
- Appointment confirmations
- Automatic reminders for upcoming appointments
- Future appointment notifications
- Appointment changes and rescheduling
- Follow-up after missed or cancelled appointments
- Coordination when a treating provider recommends another service or specialist
- A central point of contact for scheduling and coordination questions
The patient should not have to figure out the entire treatment pathway alone. PrimeCare helps keep patients informed, connected, and prepared for what comes next.
For law firms
Better visibility into your client’s treatment without chasing every provider.
Personal injury firms can lose significant staff time trying to determine whether an appointment was scheduled, whether a client attended, whether imaging was completed, whether a referral is still pending, or whether another provider needs to be contacted.
PrimeCare gives the law firm a centralized coordination resource for those administrative touchpoints.
Instead of contacting multiple medical offices individually, your team has a clearer path to information about the progression of care.
PrimeCare can help your team:
- Locate appropriate network providers and facilities
- Coordinate appointments and referrals
- Track whether appointments are scheduled, completed, missed, cancelled, rescheduled, or pending
- Identify upcoming appointments
- Coordinate recommended imaging, specialists, procedures, and rehabilitation
- Follow up on unresolved referrals
- Request and track medical records
- Request and track cost estimates
- Coordinate reduction requests
- Identify outstanding administrative items
- Communicate significant coordination updates
- Help determine what is pending and what requires follow-up
This gives the legal team better visibility while reducing the amount of time staff spends calling provider offices for routine treatment-status information. Your team focuses on the legal case. PrimeCare helps coordinate the care pathway around it.
For providers
A more organized connection between your practice, the patient, and the law firm.
Personal injury referrals often involve more administrative communication than a traditional patient encounter.
There may be scheduling questions, missed appointments, attorney communications, medical record requests, cost estimates, follow-up referrals, and reduction requests—all requiring attention from your staff.
PrimeCare helps create a more centralized administrative pathway around those needs.
Our coordination team can assist participating providers with:
- Receiving coordinated referrals
- Connecting patients with the appropriate scheduling team
- Appointment confirmations
- Patient appointment notifications and reminders
- Missed and cancelled appointment follow-up
- Coordination of follow-up appointments
- Communication when additional services or referrals are recommended
- Medical record request coordination
- Cost estimate requests
- Administrative communication with the law firm
- Reduction coordination when applicable
- Follow-up on unresolved coordination items
PrimeCare does not interfere with the provider’s medical judgment or treatment decisions.
The provider remains focused on care. PrimeCare helps manage the administrative connections surrounding the referral.
When care changes
We help coordinate what comes next.
Treatment rarely follows a straight line. A patient’s needs may evolve over time.
An initial evaluation may lead to imaging. Imaging may lead to a specialist. A specialist may recommend additional testing, therapy, a procedure, or another level of care.
PrimeCare helps coordinate those transitions when requested or recommended by the appropriate treating provider.
For example
- Initial Evaluation
- Imaging
- Specialist
- Procedure
- Rehabilitation
- Follow-Up
PrimeCare helps connect the administrative steps between them.
Need to coordinate the next step?
Request CoordinationWhen something stalls
We help identify the administrative gap and follow through.
Care can slow down for simple reasons:
- A referral was never scheduled
- A patient missed an appointment
- An office has not confirmed availability
- Imaging is still pending
- Records have not been received
- A cost estimate remains outstanding
- A follow-up appointment has not been scheduled
- A communication needs a response
PrimeCare helps identify outstanding coordination items and works with the appropriate party to move the administrative process forward.
That follow-through may include:
- Rescheduling an appointment
- Following up on a pending referral
- Confirming whether an appointment was completed
- Contacting a provider office regarding outstanding scheduling
- Following up on medical records
- Following up on cost estimates
- Confirming future appointments
- Communicating relevant status updates to authorized parties
Important distinction
Care coordination, not medical decision-making
PrimeCare coordinates access, scheduling, communication, and other administrative aspects of the treatment journey.
PrimeCare does not diagnose patients, prescribe treatment, determine medical necessity, or replace the independent judgment of treating healthcare professionals.
Medical decisions remain between the patient and the patient’s healthcare providers.
Our role is to help make the path between those decisions easier to navigate.
Ready to simplify the treatment journey?
Put one coordination team behind the moving parts of care. Whether a client needs an appointment, specialist, imaging, procedure, medical records, cost estimate, reduction coordination, or help determining what is still pending, PrimeCare can help.